Alternative Consumer Dispute Resolution
The House of Representatives, for the purpose of alignment with the European Union Act, Directive 2013/11 / EU, voted on the Alternative Dispute Resolution Law of 2017.
This law will apply to out-of-court settlements of domestic and cross-border disputes concerning contractual obligations arising from sales or service contracts between a trader operating in the Republic and a consumer residing in the Republic or a Member State of the European Union.
This law will not apply, inter alia, in the following cases:
- proceedings in consumer complaints investigated through the operational systems of the trader
- in differences between traders- in direct negotiations between a consumer and a trader
- in proceedings of trader-to-consumer.
According to the law, the ADR entity will offer dispute resolution services and propose or impose a solution or bring the parties together, with a view to finding an amicable solution between them.
From the date that this law is brought into force, the Law on the Out-of-Court Settlement of Consumer Claims with their Referral to Arbitration (2015) is abolished.